Please keep in mind that all LAMOI products are made to order to help reduce waste and keep prices low for our customers.
LAMOI will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
For all returns: You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns.
To receive a refund on the cost of the returned product, the item must be postmarked for return within 14 days of its arrival to you. This means, you have 14 days from the date of delivery to log back into your LAMOI account to request a return. Your return must be dropped off with the designated shipping carrier before your return label expires. Please make sure you double check the correct shipping carrier before dropping your package off. LAMOI will not be held responsible for mis-shipped returns. All items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We cannot process the return of any items that do not adhere to this return policy.
You will receive a refund on the cost of the returned product, minus the original cost of shipping and any rush fees (if applicable), when we receive the order back in our warehouse and process the return. Don’t let return tracking fool you! It can take up to 3 business days for us to process your return and refund once the package arrives back in our warehouse. Please note your bank may take additional days to process the refund on their end.
FOR ALL BRIDAL GOWN & OCCASION DRESS ORDERS:
At LAMOI, we understand that you may want to keep alteration costs down! To help you out, we offer basic custom sizing on all of our Lamoi styles. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you! So really, why wouldn’t you do it?
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on bridal gowns, occasion dresses. Make sure you triple check all your measurements and color choice!
While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you’ve received the dress for your ideal fit. To provide additional assistance, we offer a limited alterations reimbursement for only our custom sizes, just submit a picture of your receipt from the tailor through your email@example.com account and we'll do the rest! Yes, it really is that easy!
Since we make your custom size order according to the basic measurements provided (bust, waist, hips, height, hollow-to-floor), your dress may not appear exactly as it does online. Bridal gowns and occasion dresses cannot be returned for any reason. Bridal gowns and occasion dresses are final sale. Please confirm color, style, and measurements before your order is complete.
We do not offer an exchange service for any products at this time. Because we are a completely made-to-order company, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items. All new orders are subject to the current turnaround times.Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
HOW TO RETURN
- Within 14 days of its arrival to you, email firstname.lastname@example.org with your order number and item you’d like to return,
- Customer Service will send you another authorization or rejection of the to return.
- Pack the items you’d like to return into the original box or box of similar or smaller size* with the return authorization number
- Drop into any FedEx or USPS (depending on your drop off location) before the return label expires.
- Once the refund has been processed, the funds will be credited back to your original bank account or online payment account. Please note it may take your financial institution additional days to process.
** Please note orders returned in oversized boxes may have additional shipping costs deducted from the refund amount.
CANCELLATION AND CHANGES POLICY
You may cancel your order* or request changes to it within 24 hours of placing it for a full refund of all costs and fees.
If you need to cancel your order after the 24-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return (if eligible).
*Rush is currently unavailable at this time.